Category: sentry totem

On Leadership and Communication

Kurn / / guild, ramblings, sentry totem

My apologies for the length between blog posts this year, my dear readers. I resolve to write in this space more frequently in 2015. I have things to say and I hope I can organize myself better so that I have the time to get those things down here.

I actually have a couple of different things that I want to talk about, including healing, including my adventures, such as they are, in Draenor… but as we bring the year to a close, I wanted to talk specifically about leadership and communication. Why? Because these ideas are so very entwined with one another that I do not believe you can be an effective leader without being an effective communicator.

How to Communicate Effectively

Okay, so this isn’t going to be a long-winded essay on how to communicate effectively, much as I would like it to be. ;) I’m just going to jot down some important key points and expound on them a little bit.

As a leader (of your guild, your raid team, whatever), people are looking to you for direction. This doesn’t necessarily mean that they’re going to be all “OH MY GOD WHAT THEY SAY IS LAW!!!”. In fact, most people will probably not listen to you as well as you’d like them to, but that doesn’t mean that they’re not listening to what you have to say. And, in the absence of direction, they’re going to go off and do whatever they want to do. So you may as well give them some semblance of direction, right? Right. Here are some ways to do so.

  1. Communicate Early and Often. You know surprise parties? I have never had one. I have never wanted one. I do not enjoy surprises. At all. You know who also hates surprises? Your guild members. Individually, sure, people may like to be surprised, but as a collective, they hate it. They hate it. Now, most news coming from leadership will be a “surprise”, but the way to help your guildies to adjust to whatever changes you’re enacting is to communicate the changes well in advance and then give them follow-up reminders.For example, Patch 4.3 of World of Warcraft introduced epic-level gems to the game. They were difficult to get and red gems, the ones that boosted strength, intellect and agility, could go for five thousand gold each for a while. As a raiding guild, I knew we would want to take advantage of those beefy stats, but I gave the guild plenty of warning as to when those epic gems would become official raid requirements. I also set up a system to request them in limited amounts from the guild bank for gear over a certain item level. If memory serves, I gave them something like six weeks’ notice and then reminders every two weeks thereafter, then a one-week warning, if I’m not mistaken.

    Give them warning. Then remind them. Then remind them again. Do this for every change you enact in terms of guild policy. It won’t always be enough to deflect all criticism lobbied against you (and you will have plenty of that!) but it will certainly be a better situation to tell them of a change with warning than to tell them of a change that is dumped on them that takes effect the next day.

  2. Be Clear and Firm (and Polite). I was going to write something here about policies, but I’ve already done so over here at Sentry Totem. Basically, remove the word “try” from all of your communications. No, your guild members should not “try” to be on time for your guild events, they must be online for your guild events. But don’t be brusque or rude. Just be firm.
  3. Be Open to Feedback. Even feedback that consists of nothing more than hurled profanity at you and your ancestry is feedback that you need to consider. If you make a decision that goes over exceedingly poorly and there are other options, discuss those with your officers and consider changing the policy … and communicating it. Again.

    I did this in Cataclysm with regards to loot issues. We felt strongly that some individuals were hoarding their EPGP priority and, as such, were harming the raid group. So we were going to change the way we handed out tier armor and unlink it from the EPGP system. This went over like a lead balloon. There was a lot of feedback. And many insults hurled our way. (Thanks for that, folks, you know who you are…) We changed the suggested policy in favour of changing how often we decayed EPGP values. I’m still not thrilled with how this went, nor do I think that solution did a lot to solve the issues we saw in terms of EPGP hoarding, but we were open to the feedback and made changes that made some difference. It was more of a compromise than a real solution and, as is the case with most compromises, no one was really happy. Still, no one was really ticked off, either.

Why Communication is so Important

It’s important because when you communicate with your guildies, you’re not only passing along important information, but because you’re also taking in their reactions and their feedback. This leads to a better working relationship between all parties.

It also lets people know that you value them and their feedback. Had I waited six weeks to tell my guild “HEY, EVERYONE NEEDS ALL EPIC GEMS FOR TOMORROW”, they would have risen up and killed me. I respected them enough to tell them “hey, in six (or eight or whatever) weeks, we’re going to be requiring all epic gems…” and then reminded them consistently.

Communicating with your guild members also helps engender a team spirit, particularly if you write things framed where you are part of the team that your audience is also part of. If that makes sense.

For example, if I wrote this:

“You all need to put epic gems in anything that’s ilvl 410 or higher”

then that makes me look as though I’m not part of the team as as though I’m dictating to the people reading. This is not the tone you want to aim for!

By contrast, if I wrote:

“Everyone (officers included!) will need to have epic gems in any piece of armor that is item level 410 or higher”

then I’m at least a bit more like a team member. Better yet, though, is this version:

“We’re all going to have to have epic gems in any armor piece that’s ilvl 410 or higher”

WE. ALL. Team-related words!

Remember, whatever you’re doing in terms of your guild events, you are a team. There is no “I” in “team”, as the saying goes, and, as I am fond of saying, a guild leader without any guildies isn’t really leading anything.

Conclusion

To summarize:

– communicate early and often
– be clear and firm, yet polite
– be open to feedback
– at all times, try to build up a sense of the team

Of course, if your actions don’t back up your words, people are going to catch on to that and will not be pleased, but that’s another blog post entirely.

Have a safe and happy new year, everyone and best wishes to you and yours for 2015!

(More GM-related advice and information can be found at Kurn’s Guides and you can also find a ton of Guild Leadership columns of mine up at Sentry Totem.)

Introducing the GUILD PACKAGE!

Kurn / / guide, guild, kurn.info, raiding, ramblings, sentry totem

Ladies and gentlemen, I’m pleased to announce that, starting today, a new version of my Kick-Ass Raider guide is available. It’s the GUILD PACKAGE! That’s right, if you’re a guild master or a raid leader (or perhaps just a generous person), you can purchase unlimited copies of my Raider guide for your own raid team.

For a limited time, $37 (regular price is $47) gets you virtually unlimited copies of my guide for your raid team members. It’s the EPIC version of the guide, too, not just the basic, rare guide. That means that if you want to get four copies for people, that’s already cheaper than buying four of the $9.99 Epic guides. That also means that if you have 30 people on your roster, for example, and you get this package, you’re paying just $1.23 per guide for all of your teammates. If you’ve got 12 people on your team, that’s just about $3.08 per guide. That’s cheaper than a cup of coffee at Starbucks! ;)

Okay, so it’s not truly unlimited in that it’s really meant for a single raid team, but if you’re the GM of a huge guild with a dozen teams or something, email me at kurn (at) kurn (dot) info and we’ll work something out!

All the details can be found here:

http://kurn.info/raiderguild.html

PLUS, the first 10 people to use this discount code get 15% off. The code is LEEROYJENKINS. (This promotional code is only good for this guild package.)

Looking for something free? No problem. Sign up for my free announcement list (very low volume, no spam!) and get a free copy of the rare version of Module 1 of my Kick-Ass GM Guide! Additionally, I expect to start work on my next project, the Kick-Ass Raid Leader Guide, in May, with sneak peeks showing up sometime in June, so sign up for the mailing list anyway to be notified when this stuff comes out!

Finally, remember that I’m writing the Guild Leadership column over at SentryTotem.com! I’ve got a new column up roughly twice a week at the moment, so be sure to check that out, not just for my stuff, but for all the other quality content on the site. :)

Happy Monday, people!

(PS: This post comes to you from The Storm Peaks where I sit, waiting, ever-patiently. Or, you know, not patiently at all.)

Quick Alpha Thoughts

Kurn / / general, hunters, ramblings, sentry totem, warlords of draenor

Honestly, I have neither the time nor the inclination to talk in-depth about the Alpha patch notes for Warlords of Draenor that we’ve gotten. This may actually be a short entry! (hahahaha, if you believe that, I have a bridge to sell you.)

The first thing anyone needs to do in order to have an informed opinion on these changes is to read the entirety of the patch notes. No, I’m not kidding. Pretty much everything they posted is necessary to further understand the changes. What is absolutely wonderful about these notes is that they do attempt to give you context. That is amazing and you have to thank the devs for trying to do so. From what I can tell, they attempted to explain the whys pre-emptively. The whole bit about ability pruning is particularly interesting.

So what am I going to discuss here? I’m just going to say that I’m a little disappointed to see some abilities go, from a hunter perspective. In particular, the loss of Aspect of the Hawk, Distracting Shot, Hunter’s Mark, Rapid Fire, Scatter Shot, Silencing Shot and Serpent Sting altogether are, to me, fairly disappointing. The changes to Kill Shot (no longer available to Survival Hunters) and Lock and Load (being removed by itself, but still able to be procced from Black Arrow) also sting a bit. That Stampede is now a talent is interesting, so I’m not all that fussed, although I don’t know how Murder of Crows or Blink Strikes can compete.

Note that I’m not going to lobby to get these things changed — I know things will naturally change and evolve due to feedback and play data in Alpha and Beta. That said, I did want to talk a little bit about why I feel these changes are disappointing, from a PVE standpoint.

Aspect of the Hawk

Okay, seriously, I know. I know! I get it. We always use Aspect of the Hawk. To not use it is to use Aspect of the Cheetah or Aspect of the Pack. This is absolutely ability bloat at its finest. The trouble is, it’s only ability bloat NOW because we used to have other options. We had Aspect of the Wild (nature resistance!), we later had Aspect of the Viper (mana regen!) in addition to Cheetah and Pack. That Aspect of the Hawk finally goes the way of the Wild and the Viper is not terribly surprising to me, but it feels like an iconic part of being a hunter is going. Yes, they’re baking the buff itself into the abilities and such, but I’m someone who actually enjoyed the different aspects back in the day.

What they really need to do is a way to prevent morons from running around with Pack on constantly, particularly in things like LFG and LFR. >.>

Distracting Shot

I will freely admit that I rarely use this ability. However, when I have used it, it’s generally been in key situations where I ended up kiting some damn thing halfway across the room/area/etc. We’re talking General Drakkisath in Upper Blackrock Spire, back in the day. What about on a pull gone horribly awry? Forcing a mob to pay attention to you and chase you down is a core part of what hunters have been. And while I was thrilled to not have to always kite Drak (thank you, Toga!), I enjoyed knowing that I could and that I had successfully done so previously and could do so again. This kind of gameplay doesn’t really happen these days, though, and I think the game is poorer for it.

For what it’s worth, I occasionally use this out on Timeless Isle when fighting the Gulp Frogs if I pull more than one so that my poor bear doesn’t get 10 stacks of their poison. I could use another shot, like Arcane Shot, if I wanted, but I use Distracting Shot because I want that other mob to look at me and I want it to look at me now. The only way we’ll be able to kite things in the future is if we’re the last one standing, essentially. While that means that kiting in the middle of a raid encounter, for example, will no longer be our domain (and perhaps it hasn’t been for a long while), it’s worth taking a moment to think about where we started and to respect what we were able to do.

Hunter’s Mark

More bloat, I’ll grant you, but another iconic ability going the way of the dodo makes me sad. True, it’s automatically applied on virtually any shot. True, with the raid icon markers, we no longer need to use Hunter’s Mark to actually differentiate between different mobs. But it pre-dated the icons and, for a long while, was the only way TO distinguish mobs from each other.

Rapid Fire

They’re getting rid of a lot of cooldowns. I’m okay with that. I’m even basically okay with Rapid Fire being removed. I’m not a fan of blowing all cooldowns on the pull and on CD thereafter, which perhaps makes me not the best hunter in the world (which is one reason I haven’t raided seriously on Kurn since Vanilla). It’s just that it’s so weird to see all of these abilities that have been around forever finally being cut. We lost all of our melee abilities (even our ability to wield both a ranged and a melee weapon) in Cataclysm and this feels like they’re coming back around to finish the job. Even if it’s just a silly cooldown that I probably never used as much as I should have, I’ll still miss it.

Scatter Shot

Once upon a time, back when I spent a lot of time in Warsong Gulch while levelling my hunter, I was defending the flag in the Alliance base. An orc hunter named Dar (not to be confused with the awesome mage Darista, whom we all called Dar) came up the tunnel with a feral druid named Elu and, while I called it out (dude, I had humanoid tracking on and was shadow melded and was watching Dar’s dot come up the tunnel), I was unable to prevent them from taking the flag. Why? Because when I gave chase, I was suddenly disoriented. I lost control of my character. “WHAT THE FUCK WAS THAT?” I yelled at my computer. As I waited to be resurrected (Dar managed to DESTROY me), I scrolled up in my combat log. “Scatter Shot?” I said, “What in the hell is Scatter Shot?”

As a hunter, I knew I must have had the same abilities as Dar, who was about the same level as me, so I found it in my spellbook and put it on my bars AND YOU BET YOUR ASS I Scatter Shotted him every single time I saw him thereafter.

It’s another shot I rarely use, mostly just to prevent spellcasting if Counter Shot or whatever is on cooldown, but I’ll miss it, too.

Silencing Shot

I remember getting Silencing Shot. I believe I spent some time in the Western Plaguelands playing with casters as I learned how to use it. Counter Shot is fine, I guess, and I understand this is part of the larger picture of no longer having silences ATTACHED to interrupts, but it’ll be missed.

Serpent Sting

Oh, Serpent Sting. I think I’ll miss you, most of all! Hunters used to have a fair number of “stings”. Serpent Sting has always been around and it used to be terrible and not worth the debuff slot on mobs in Molten Core, for example. Scorpid Sting helped reduce the target’s chance to hit (and before that, reduced their Strength and Agility by a certain amount). Viper Sting was a mana drain. Wyvern Sting, a Survival-only (for so long) form of CC. I always thought that stings could be a REALLY interesting mechanic for hunters, that Survival hunters, in particular, could be a great DoT class, right up there with warlocks. Instead, they’ve already removed Scorpid and Viper, Wyvern is a talent and now out goes Serpent Sting. It was one of the very first abilities I gained as a hunter and I remember being awestruck and fascinated at the green vapours that appeared on the recipient of my sting.

I think this is the one choice that I don’t really understand. Serpent Sting isn’t automatic. It’s a deliberate choice one makes when they’re attacking the target. Not using Serpent Sting at all, or as much as you can (aiming for 100% uptime), is, well, silly, but it’s also the sign of a not-great hunter (at least on single-target fights). While we all SHOULD use Serpent Sting and aim for that 100% uptime, I’m sure many people don’t. Since it’s not automatic like Hunter’s Mark (unless you’re Survival and using Multi-Shot — which, by the way, will still exist!), I don’t see why Serpent Sting is going away. Is it bloat? Perhaps, I guess, but it’s not bloat like Aspect of the Hawk or Hunter’s Mark, both of which are either used 100% of the time due to lack of other options or are applied automatically. Even world-class players can’t always keep Serpent Sting up 100% of the time. It’s a bit of a mystery to me why this ability, which takes a bit of skill/practice to use properly, is being culled. Alas, poor Serpent Sting, I knew you well. /salute

What about Holy Paladins?

Honestly, good riddance to the Guardian of Ancient Kings as a holy cooldown. Adios, wings. Seeya, Divine Plea. I’m fine with all of these. (My jaw dropped into the apartment below me when I saw Druids are losing Innervate, so I was more prepared for our loss of Divine Plea.) I’m sure I’ll have more to say about healing, but for now, I’m pretty much okay with things. (Although Flash of Light and Holy Light healing for roughly the same amount feels wrong to me, but that’s another rant for another day.)

What do you think about the Alpha notes? Anything you’ll really miss?

But Wait, There’s More

Before I forget, my bio and first column are live over at SentryTotem.com! Every Tuesday and Friday, there should be a brand-new column from me about Guild Leadership. In fact, there’s a second column scheduled to go live today, so be sure to check it out sometime after noon Eastern, 9am Pacific. :)

Sentry Totem Stuff, Plus Pally & Priest Adventures

Kurn / / facepalm, mists of pandaria, priests, ramblings, sentry totem

So a little while ago, as in just about two weeks ago, someone named Tickle on Twitter was saying stuff about needing writers and class experts for a new WoW site she was starting up. Naturally, I wanted details. So I asked her a few questions, she sent me a few answers and, well, the next thing you know, I had applied to be the guild leadership columnist over at SentryTotem.com. (Twitter: @TheSentryTotem) Oh, yeah, and I was accepted, too. ;) More details will be forthcoming in the next few days, I suspect, but keep an eye on the site as content should be popping up Soon(tm) and definitely follow the site’s Twitter account!

In the meantime, I’m still screwing around in WoW. After farming almost all of the ore I needed for Blacksmithing and Engineering for my newly-boosted 90 warlock, I decided to take a break for a bit… and I found myself levelling my paladin. Levelling was hilarious in that I found myself either healing instances (so. many. instances.) or exploring and doing some quests — in 4pc T13 heroic gear… with a heroic Gurthalak, Voice of the Deeps. (I suppose I should thank Serrath, who was the loot master of Apotheosis at the end of Cata, for giving me unwanted retribution gear without my permission. Thanks, Serrath!)

Most stuff was okay, it was just long. I had some pretty fail dungeon groups but I also had some pretty awesome ones. I definitely don’t like a lot of the “new” (I put that in quotes because they’ve been out for what, a year and a half now?) dungeons, but the worst, the worst, was doing Siege of Niuzao Temple and getting to the third boss (Pa’valak) with a group that was, and let’s be fair to them, sub-par.

How bad was this? Well, we didn’t wipe to the boss, but the moonkin and the DPS warrior both died about a minute or so into the fight because they stood next to the bombs and got blown the eff up. Of course the druid didn’t think to give me Symbiosis (I’ve had it given to me about three times AND LOVE IT EVERY TIME I GET IT, BECAUSE REBIRTH IS AMAZING.), so the pally tank and the mage and I were left to fend for ourselves.

Here’s a screenshot from Skada, after the fact.

pavalak

Yeah, see the duration there? From 14:41 to 14:53? That, my friends, is a twelve-minute fight, which I haven’t done since the freaking Heroic Spine of Deathwing fight.

We probably should have wiped it, as it likely would have been faster, but you know what? WE KICKED ASS. I felt really good about keeping us alive, considering I was still wearing tons of T13 gear.

So there was that. Anyhow, I dinged 90 relatively quickly (although 89 felt like it would take decades to complete) and started opening up all the Timeless Plate stuff I’d gotten with Kurn over on the Timeless Isle. I got to ilvl 476 or something like that pretty quickly and then, because I’d just gotten Gold Damage in Proving Grounds on Kurn, I thought I’d see just how bad the healing Proving Grounds are, even though some of my gear wasn’t even 463. (I mean, I had a 410 ring, a 410 trinket, a 450 mace and shield, a terrible neck…) Got through Bronze without issue. Got through Silver pretty easily. And then Gold just DESTROYED me, ahahaha. I’m now over 463 in each slot, so I should be able to go back and get Gold without issue, but WOW, that was not easy. It’s been a long time since I got my ass handed to be that badly.

I’d mentioned to my brother that I was playing WoW again and he was like “should I resub?” and I told him not to. So what did he do? He signed up for a month, just like I did. He had a hell of a time getting the game to update and eventually had to open a ticket for a call-back(!) from Blizz, but everything got sorted and the next thing you know, he’s in the game and rolling a brand-new rogue. Why he would do this when he HAS a rogue at 85 is beyond me, but he kept claiming that he wanted to re-learn how to play and that re-rolling is the best way for him to do that. I don’t really disagree, but it’s not like the game has changed that much. Hell, if I can still play Kurn and Madrana worth a damn, he can play his rogue.

So he gave up on the rogue when he realized he didn’t have all the heirlooms and he encouraged me to level a higher-level toon with him. Choices included my warrior (80) with his druid (78), his warrior, priest or paladin (85, 85 and 86 respectively) and my priest (85) or my mage (85, on Skywall) or my druid (85, on Proudmoore). We elected to go with his warrior and my priest combo, so he could tank (if he wanted to) and I could heal (because, well, that’s what I do).

We hit 86 on Saturday night. As we started out in the Jade Forest, I noticed my brother was, well, spawning flowers all over. “Are you like, GROWING FLOWERS around you?!” I demanded. “What the hell is that?”

“Wait, is that me?” he asked.

“Well, it’s not ME!”

“Ohhhhh, hang on… I think it’s a macro. Yeah, my herbalism haste thing is macroed to my charge.”

This still cracks me up. We legitimately did not know why, for a good half an hour, why there were flowers blooming everywhere, apparently at random. We obviously still have some rust, but we’re not so rusty that our muscle memories have been forgotten. I found myself using Penance and Prayer of Mending without even thinking about it, although it took me a minute to find my defensive dispell button/clique combo. (Shift-Mouse Button 4, FYI.)

On Sunday, I slept in. In the two hours between my brother’s first text message saying “WAKE UP AND HEAL ME” and when I actually woke up and got the message, my brother had given up on me, pre-ordered Warlords of Draenor and had boosted his own priest to 90. He was in the battlegrounds when I logged in.

We’re now halfway through 87 on the warrior and priest. (Void Shift is awesome.)

The hilarious bit is that my brother had been DPSing the first couple of Temple of the Jade Serpent runs we had, but then he decided to start tanking for the faster queues. So we did maybe two Temples and maybe one run of Stormstout Brewery and my brother is complaining about aggro. Sure enough, various other members of the group had aggro, according to my Grid. We’re halfway through a Temple of the Jade Serpent run when he says to me, over Skype, “oh, shit.”

“What?” I ask.

He types to the group: “Sorry about the aggro problem, I fixed it.”

“What, what did you fix?”

He pauses. “Well, I hear Defensive Stance helps.”

I burst into laughter. My brother had tanked something like three dungeons — all in Battle Stance. And he’d done WELL as a tank, too!

About ten minutes after he swapped to Defensive Stance, he said, “Well, this is BORING now. I should just stay in Battle Stance!”

So I’ve had some fun in the last week. More stuff forthcoming, what with Sentry Totem news, more adventures as my priest (ahahaha, totally forgot about Atonement healing for a while there, plus Spirit Shell!) and the upcoming adventures on my WARLOCK. It’s definitely more fun with my brother around. I wonder if he might be into doing some challenge mode-type stuff. I also wonder if we might convince a certain Maj Maj to join us… ;)