Community Management: Part 2

Well, it’s Thursday.

Thursday means that I write another blog post and let you know that my Community Management module is still unfinished. I’m writing up the bonus sections now, though, so next week, I really ought to have the Expansion Planning sneak peek out. Or perhaps I’ll just throw in another Starting Up sneak peek. Either way, there will be more new content next Thursday.

And hey, there’s new content TODAY, too! Today, over at kurn.info, I put up Sneak Peek 2 for Community Management. It’s a lot longer than most of the previous Sneak Peeks, but hopefully you’ll find it interesting. The section I included was all about Community Moderation which is distinctly different from Community Management. Moderation deals with problems: whether it’s problematic language during a raid or forum posts that blast others or something else entirely, moderation is how you deal with it. I even wrote up a mock social media policy! So definitely check out Sneak Peek 2 of Community Management, focusing on Community Moderation, over at kurn.info!

What else… Oh, yeah, if your guild is currently recruiting, head on over to this form to submit your guild information so that I can do a guild spotlight on you! Here’s my latest spotlight, on the guild Ruined (A) on the Proudmoore (US) server.

Okay, back to writing. Hope everyone had an awesome Canada Day and a good July 4th!

How to Recruit, Take Two & Other Updates

I feel as though I sit here every Thursday and apologize for the fact that my Community Management module isn’t done yet, so I don’t have a sneak peek for Module 5: Expansion Planning out.

Well, this Thursday is no exception. Since online communities are sort of “my thing”, I’ve been spending a lot of time working on that module. It’s, er, kind of 30,000 words long so far. It includes actual examples of disciplinary and behavioural issues that we saw in Apotheosis in Cataclysm, as well as how we handled them, which is where the bulk of the wordcount comes from. I copy/pasted several private messages and officer communications (while maintaining anonymity). It’s all so you guys can see how we dealt with these various issues, in detail.

Right now, I’m working on the idea of cliques and how to prevent them from becoming a problem. Like I said, lots of time on this portion alone!

That said, I do have a second sneak peek for Module 2: How to Recruit out! You can find it, and all past and future Sneak Peeks, at kurn.info! I’ll still be updating you guys on the progress here, but every Thursday afternoon, until the guide launches, you’ll find a new Sneak Peek at my new site. :)

What else is going on? Oh, yeah! I was on this week’s Realm Maintenance show! I talked a bit about my guides, but mostly about Kurn’s Guild Spotlight, a short video I do every weekday where I shine the spotlight, if you will, on various guilds. I’m always taking submissions, so if you’re recruiting, plug in your guild details here for consideration for a spotlight of your very own. :)

And THEEEEEEEE Matticus sent me a whole bunch of questions about blogging, so that interview is up at his site.

So that’s what I’ve been up to! And now, back to my Community Management module and cliques…

Introducing Kurn.info

I made a small announcement over on Twitter last night, in which I said that I’m going to be launching a new website Soon™, kurn.info.

All that’s on the website right now is basically a signup for an annoucement mailing list that’ll let you know when things change over there; when I launch the site, when my Guide to Being a Kick-Ass Guild Master is released… and when my other guides are released.

Other guides?

Yup. In addition to the Guide to Being a Kick-Ass Guild Master, I plan to write one for raid leading, one for being a role officer in a raiding guild and one for being a great raider.

All of these guides will deal primarily with logistical issues, common problems and will have very little to do with how to increase your DPS or how to defeat an encounter. These upcoming guides will largely focus on issues that have to do with raiding. (While I draw on raiding guilds as my experience for the Kick-Ass GM guide, that one isn’t restricted to raiding guild advice.)

So with all this in the pipeline (well, mostly still in my head for the other three), it only seemed logical to branch out and get my own domain that a) isn’t hard to spell and b) isn’t a subdomain of a guild that I haven’t played with in over seven months. Something to do with me seemed appropriate. When I saw that kurn.com was taken but kurn.info was available, it just made sense, you know? That’s what I’ve always done as a blogger, provided information. So it was a perfect fit!

For right now, it’ll just house the guides and such. As for the blog… Well, it wouldn’t be too hard to implement 301 redirects to the new domain, but I have a lot of work to do on the new domain and a lot of writing ahead of me, so I don’t imagine that’ll happen anytime soon. For the time being, at least, my posts will stay here. :)

So all that stuff is exciting.

I’m also excited about my Guild Spotlight project. If your guild is recruiting, fill out this form and I’ll consider doing a Guild Spotlight on your guild. Guild Spotlights are short videos showcasing your website while I talk about interesting things about your guild and your server and you can watch all of them in this one handy-dandy playlist! While I’ve only focused on US guilds so far, this is the world wide web, and it’s the World of Warcraft. I’ll spotlight guilds in other regions, too! If your guild is recruiting, don’t hesitate to let me know about it. :)

Sneak Peek 5 — Officers, Take Two

As I mentioned last week, this Community Management section of the guide is killing me. It’s huge. And it’s slow going. So no, Module 5 (expansion planning) isn’t finished yet. It’s not even quite STARTED yet. So after asking on Twitter, I settled on looking at Officers again. Last time I did that, we looked at Rebuking Officers. Today, we’re going to look at a couple of requirements I personally have for promoting officers. (The full guide has five requirements and this sneak peek gets you two of them.)

Promoting Officers
http://kurn.apotheosis-now.com/officers-sneakpeek2.pdf

Other topics to be covered include: the remaining requirements to be promoted, replacing officers, demoting officers and more.

If you still haven’t read my other four sneak peeks, do check them out!

Picking a Server/Faction, Setting Goals & Timetables and Schedules
http://kurn.apotheosis-now.com/startingaguild-sneakpeek.pdf

Building Community, In and Out of Game
http://kurn.apotheosis-now.com/communitymanagement-sneakpeek.pdf

Rebuking Officers
http://kurn.apotheosis-now.com/officers-sneakpeek.pdf

Posting your Recruitment Post
http://kurn.apotheosis-now.com/howtorecruit-sneakpeek.pdf

And don’t forget to tune in to YouTube every weekday for another edition of Kurn’s Guild Spotlight! Submit your guild for consideration now!

Them New-Fangled Virtual Realm Things

Late last night, the 5.4 Public Test Realm patch notes were released. In amongst all the typical class changes was this little bit of information.

New Feature: Virtual Realms

  • Virtual Realms are sets of realms that are fused together, and will behave exactly as if they were one cohesive realm. Players on the same Virtual Realm will be able to join guilds, access a single Auction House, join arena teams and raids, as well run dungeons or group up to complete quests.
  • Players belonging to the same Virtual Realm will have a (#) symbol next to their name.

Now, admittedly, we don’t have much information about Virtual Realms at this point in time, nor do we even know if this will make it through the PTR process to make it to live. But why let a silly thing like logic stop my speculation? ;)

It seems to me, at first glance, that Blizzard has managed to come up with technology to essentially merge low-population realms without actually merging them. Merging realms would, after all, be like admitting defeat, that some realms are ridiculously unpopulated. Currently, on US realms, the most popular is Tichondrius, a PVP/PST realm with over 222,000 characters (as per realmpop.com). According to the same source, the least-populated US-based realm is Chromaggus, a PVP/CST realm with about 17,000 characters. Do you see a difference? ;)

TIME FOR MATH. (Crap.)

Assuming the numbers provided by realmpop are correct, there are approximately 17.5 million characters on 246 US-based realms. The average is, then, around 71,100 characters per realm. Now, of course, that’s just characters and not players, but you can see that if the average (the mean, of course) is around 71,100 characters, realms like poor Chromaggus are woefully underpopulated.

So why not actually merge realms? Why come up with Virtual Realms which, to quote Blizzard, “will behave exactly as if they were one cohesive realm”? Well, there were some problems with the idea of realm merging. Such as what? Such as names. If you’re on one realm with the name, oh, I don’t know, Kurn, but someone on another realm has the same name, which one of you is Kurn and which one of you is forced to use something like Kurnmogh? (Yes, when I first made my toon, Kurn was taken and so I became Kurnmogh.)

Guild names are similarly problematic.

Further, does merging realms actually solve any problems? Temporarily, yes, but maybe not in the long term. Say that the bottom 20 realms are merged into two realms. Apart from all that craziness going on with names and such, say you were on the server Auchindoun, which, in my example, would be merged with Blackwing Lair, Haomarush, Blood Furnace, Detheroc, Jaedenar, Dethecus, Ursin, Rivendare and Coilfang. So say you’re on Auchindoun and get merged with those other 9 servers. That’s up to 10 different Kurns or 10 different Apotheosises (Apotheoses?) that would have to be organized in terms of names alone. Then, what if this NEW merged server starts losing people? What if others go elsewhere or quit or whatever? Would THAT server be merged? If so, you’re now looking at a second merge upheaval, basically. Merging realms is just not a solid, long-term solution for low-pop servers.

Virtual Realms, however, has solved all of that problematic “upheaval” crap. No need to shut down a server when you can stick people together anyhow. And everyone can keep their own names! I could be Kurn of Eldre’Thalas and have another Kurn on Skywall and if those two realms were part of the same Virtual Realm, there’d be no conflict. Bam. There goes the biggest single headache that comes with the idea of consolidating servers. People can have the same name on the same Virtual Realm and what will distinguish them is the server they’re on and a little # symbol.

Further, Virtual Realms will mean you can join a guild on any of those servers, raid with anyone from those servers, basically do anything with that group of servers the same way you currently do server-only activities. This is kind of interesting. Multi-realm guilds? “Hey, we’re Apotheosis of Eldre’Thalas (and Skywall and Ursin and etc)…”? How’s that going to work, exactly? I’m not against this at all, just wondering how a realm-based thing like a guild is going to be accessible from other realms. Actually, in terms of recruitment, you’ll suddenly have access to something like five or ten times the population you normally do. And all those people could join your guild without paying transfer fees. Good Lord, could advertising your guild in Trade chat actually be worth it???

Virtual Realms will also mean sharing one Auction House. As someone who was quite enjoying the gold-making aspect of the game at the launch of Mists of Pandaria, that’s interesting. A more active Auction House almost certainly means the prices for everything are cheaper, because there’s more of whatever it is you’re trying to buy. For low-pop realms, this may have the repercussion that someone who makes gold reliably by farming hard-to-find materials (like past-expansion herbs and ore — Goldthorn and Fel Iron Ore, I’m looking at you!) may be out of luck because supply will rise and demand will drop. Similarly, if you have the market cornered on a certain kind of item, chances are that you will no longer be the dominant person on the AH with that item. Even if you are, you may be forced to cut your prices significantly to remain competitive.

I think Virtual Realms will be huge for improving the game experience for thousands of people out there, but there are still a lot of unanswered questions:

1) How many realms will be in a Virtual Realm?
2) With which realms will others be connected? Are they going to tack Chromaggus on to Tichondrius, for instance? Or will they do it by lumping together five to ten low-pop realms to be one large Virtual Realm?
3) Will Virtual Realms have names?
4) Will players be able to transfer to a Virtual Realm (and then get randomly dropped on a server within that VR) or will they continue to transfer to individual servers?

We’ll just have to wait and see, I guess, but this is certainly one of the more interesting things I think Blizzard has ever done.

Sneak Peek 3 — Community Management

I’m still working on this module, but hey, I told you guys I’d have another sneak peek for you today, so here it is!

Building Community, In and Out of Game
http://kurn.apotheosis-now.com/communitymanagement-sneakpeek.pdf

Other topics to be covered include: guild community setup, setting the tone, generating discussion and, the big ones, discipline and community moderation.

If you still haven’t read my other two sneak peeks, do check them out!

Rebuking Officers
http://kurn.apotheosis-now.com/officers-sneakpeek.pdf

Posting your Recruitment Post
http://kurn.apotheosis-now.com/howtorecruit-sneakpeek.pdf

And don’t forget to tune in to YouTube every weekday for another edition of Kurn’s Guild Spotlight!

Sneak Peek 2 – Officers!

The other day, I put up a post asking for feedback (thank you!) and allowing you all to download my first sneak peek at a section of my Kick-Ass Guild Master guide. More than 300 downloads later, I thought, hey, why not put up another sneak peek?

So, here you go! Sneak Peek 2 is from my Officer module. It’s all about you, as the guild master, rebuking an officer for a variety of reasons.

http://kurn.apotheosis-now.com/officers-sneakpeek.pdf

And if you’d still like to download the other sneak peek from my How to Recruit module, you can do so here:

http://kurn.apotheosis-now.com/howtorecruit-sneakpeek.pdf

All told, the full guide (which is about two-thirds of the way done) is already over 37,000 words long and covers a variety of situations dealing with setting up the guild (module 1), recruiting for the guild (module 2), officer issues (module 3) and I’m currently working on community management (module 4). Still need to write up how to plan for expansions (module 5) and how to quit without killing your guild (module 6).

If nothing else, this has been a blast to write. Enjoy the sneak peeks and I’ll probably add another one (from community management) next week.

What's New with Kurn

Hi, folks! I have had a heck of a weekend, first watching my brother (aka Fog) get married and then skipping his reception to fly to Toronto where I stayed overnight before grabbing a flight to Newark, whereupon Daey and Toga picked me up and then I got dropped off at the lovely golf club where Majik was going to get married — and I was a bridesmaid.

I’ll write up a post later, I’m sure, about meeting Daey, Toga, Dar, Kam and all the others, but I’m still exhausted from my 4 airports, 3 flights and two weddings in the span of 72 hours. (Add 11 hours of sleep in that time span to get a really good idea of how tired I still am.) Short version: Everyone was awesome and excellent and the 21 hours I spent in NY were not enough.

Also, I have a short recording from the post-reception afterparty that I will be using in a super special BONUS episode of Blessing of Frost! It is hilarious and I can’t wait for you guys to hear it.

In the meantime, I’m still writing up that how to be a kick-ass GM guide. Not done yet and I’m at nearly 27,000 words for the whole thing. The first module (about actually starting a guild and getting things in place) is just over 5,000 words and I think most modules average 5,000-7,000 words, although the How to Recruit module is almost 11,000 words and I am still adding to it, because recruitment sucks a LOT.

Anyhow, this is really going to be a complex, in-depth, modular guide and I hope you guys will enjoy reading it and learning from it as much as I’m enjoying writing it.

Oh, speaking of the guide… From this weekend’s post-reception afterparty: Dar told me that Daey was telling her that the only thing I need to include in my guide section about loot is “/roll”. Oh, Football. Never change.

Finally, I would be remiss if I didn’t mention this game called Healer that Megs pointed me to. Dar and I were talking about how we missed healing and I said that this game was really the solution to healing without playing WoW. It’s very, very similar to WoW healing and there’s even an Onyxia-type encounter. Dar ended up playing the game on my iPad post-afterparty for like, 20+ minutes and this game is the sole reason she actually wants a tablet now. (I think the game is only available for iPad, not iPhone or any other platform.) Time to start up a Tabletfordar fund. ;) The game is really neat and I quite enjoy it. Check it out if you have a healing itch. (Note, it’s $4.99, but I think it’s pretty well worth it.)

Okay, I should wrap this up as I have some errands to run and, clearly, lots of guide-related and Blessing of Frost-related work to do! Enjoy your 5.3 patch day, folks. :)

Answer…

My previous post asked you guys if you might be interested in a guild master’s guide. The results are in — I got dozens of responses and the majority of them said yes, they would be interested in such a guide, and most of THOSE said they’d pay something for it (although prices varied wildly).

As such, I wanted to let you know that I am now officially working on a guild master’s guide. It will be modular, so you can buy whatever it is you need help with most. There will be samples available before you buy and the cost for each module will be very reasonable, with a bit of a discount if you buy the entire guide at once.

What I’m looking at, as of right now:

– Module 1: Starting (or reorganizing) a guild: goals/timetable of events, rules, structure, policies, loot (if applicable), community.
– Module 2: How to recruit: the entire recruitment process, from A to Z (that’s “zed”, Americans), including a sample application and sample recruitment posts, plus where to recruit AND how (and when) to go that extra mile. (Turnover is also included here.)
– Module 3: Officers: how to choose officers, avoiding drama, what to do with underperformers, how much impact officers should have on the guild’s direction.
– Module 4: Community Management: Troublemakers and dealing with them, cliques, morale, fun events, real-life circumstances, guild alliances/mergers, social media, exposure.
– Module 5: Expansions: How to successfully plan for an expansion (this mostly already exist on the blog, but I’d refine it somewhat).
– Module 6: Passing over leadership without killing your guild: How to quit but let your guild live on.

My NEW question to you guys is if there’s something that’s not covered above, what would you most want covered and in which section would you want it? Or does the topic deserve its own section entirely? Similarly, if there’s anything you think I’ve listed that REALLY doesn’t need to be in the guide, chime in.

(Bear in mind that I’m trying to leave raiding out of it entirely for the moment. I have another idea about maybe writing a raid leader’s guide, even a role officer’s guide, but let’s see how this goes, first. ;))

Feel free to let me know in the comments or via email (kurn [at] apotheosis-now [dot] com) if you want to remain more or less anonymous. With any luck, I’ll have a first draft for all modules done in the next two weeks and then sometime after Majik’s wedding (Blessing of Frost listeners, I WILL TRY TO GET HIM TO SING!), I hope to start releasing stuff. So now’s the time to let me know what you really want to see included!

Question…

I’ve spent the last couple of days reading a great book called $100 Startup and it’s gotten me to start thinking about stuff I know that I can share with others — for a price. ;)

One of the things I know how to do is how to start and run a pretty successful guild. I may no longer really know how to heal or go through WoL (since there have been so many changes I haven’t kept up with) and since I don’t play anymore, I wouldn’t feel as though my advice for actually PLAYING WoW would be worth much, if anything.

But I’m pretty sure my experience at being an officer, a raid leader, a healing lead and a GM is still useful. So, for the next week, I’m going to run this survey, asking you fine folks what you think about the possibility of me putting out a guide for GMs. It’ll close just after midnight on Monday, May 6th, 2013 (EDT).

Here’s the link:

https://docs.google.com/forms/d/1i5p9180oT8GnK8rzn-UmvkYshbTYaJFFhIzSivk9czw/viewform

It’s anonymous. I’m just looking for info from a group of people who might be interested in what I have to say in a more organized fashion than on my blog. ;) If there’s interest, sweet. If not, no worries. Just putting out some feelers, and I’d appreciate your feedback. :)

As usual, haters need not apply. ;)