Why I Disabled RealID

Kurn / / ramblings, real id

Majik and I discussed RealID in this week’s episode of Blessing of Frost. We discussed how RealID and BattleTags are inelegant and always on and I rehashed some of the stuff I talked about in my RealID post from last week.

In the episode, Majik, playing devil’s advocate, challenged why on earth I used it at all. “If you don’t like it,” he said, “why use it?”

In truth, I’ve been thinking about disabling RealID for, well, ever. Since it was introduced, actually. I hadn’t actually done it, though. It was, for lack of a better word, handy, though those occasions were rare.

So I started thinking about how I would get in touch with the people on my RealID list if I turned it off and if my gaming experience would be richer or poorer without RealID.

My brother – My brother obviously has my phone number, can text me, could even drive over and buzz the crap out of my building’s buzzer if he needs me.

Majik – Majik’s favourite way to bother the crap out of me is to harass me in Gmail’s chat. Occasionally, when I raid on the baby pally, he’ll whisper me and mock me for raiding with a second guild. If he needs to reach me, he can text me, G chat me, email me, etc.

My RL Friend the Resto Druid – Similar to my brother’s methods, my RL Friend the Resto Druid has my phone numbers and she can also email me and text me and such.

My ex-boyfriend from high school – While my ex-BF and I didn’t end things happily back in high school, we’ve been in touch for several years (off and on) and in an email exchange a couple of months ago, we swapped RealID info. We haven’t actually used RealID at all to communicate with each other in that time. At all.

My GM in Choice – Fugara, the GM of Choice of Skywall, seemed like a no-brainer to give my RealID to when it came out, as I was raiding with Choice already but I was ALWAYS ready to drop raiding with Choice and head over to Eldre’Thalas in case of an emergency. I thought that should any emergencies arrive, it was a really good idea to be able to communicate with Fugara about my status and estimated time of return and such. Of course, no emergencies like that every cropped up. To boot, Fugara recently gave birth, like three months ago, and hasn’t even been on WoW in two months. (She gave GM powers to the tank lead, Beezlebubba, for the period during which she’s being a newborn’s mother, though she does plan to come back at some point.) So there was absolutely no issue there.

The last person on my RealID is someone from the WoW blogging community whom I really respect and admire, but we don’t chat much and, ultimately, although I still respect and admire this person, there are other ways for us to communicate, too.

So on Thursday night, after a ridiculously short raid due to achievement stuff, I turned it off.

It feels weird, to be honest, but it’s also a bit of a relief.

Why did I do it?

I did it because of the following:

a) I didn’t use RealID enough, even among the limited number of friends I had with it.

b) The ability to use BattleTags in lieu of RealID highlighted that while one of my major issues with RealID is the use of one’s real name (or the real name on the account, even if that’s not the name you go by), I also really resent the possibility of people ALWAYS knowing what toon or server I’m on, regardless of whether or not I’m identified by “Kurn” or my real name.

c) Majik had a point — you don’t like it? Don’t use it.

Try as I might, I could not think of a compelling reason to keep using it after I highlighted the various issues in my last post and it just sort of came to a head during the recording of Blessing of Frost.

Ultimately, it stems from my convictions about how online chatting works. I have worked, like as a profession, in online communities, building them, moderating them, directing them, since 1997. Prior to that, I was an active participant in various online communities since 1986. No joke. Before the Internet was really commercially available, I was building communities on local Bulletin Board Systems. I may not know a lot in life, but I know how online communities work.

Video games used to be solo-player things. Or you’d play a game (like Jones in the Fast Lane or You Don’t Know Jack) while sitting at the same computer  as other people. BattleNet started up and you could chat in multiplayer games or in the lobbies and such. That was new and cool.

Back in the late 90s, messenger-type programs started cropping up. Things like MSN Messenger, ICQ, AOL’s own Instant Messenger, Yahoo’s Pager (now Messenger) burst onto the Internet scene. These (and others) were all proprietary clients that connected to proprietary networks owned by MSN, ICQ, AOL and Yahoo (and the others were owned by their respective developers too). Each introduced different aspects of “messaging”, but all featured ways to instantly send messages to others. AIM didn’t have invisible mode for quite some time, but since it included being able to message those on the AOL network, it was quite popular. MSN came bundled with all computers with Windows, so it was hugely popular despite its bugginess and lack of features. Yahoo’s Pager/Messenger was never really popular at the time, although I think (I could be wrong) it was the first to try to include voice chat. ICQ was the darling of the Internet, though. And it had so many tools! You could live-time chat, seeing people type (typos and all!) or you could send instant messages. You could have more than one person in a conversation. You could send files to various contacts or receive files from them. It was great! ICQ was also one of the first, if not THE first, to have statuses like Available, Busy and the like, including invisible mode. And even with invisible mode, you could right-click on a user on your contact list and select and option to make yourself visible to them.

Blizzard’s main focus has always been its games, but now that “social media” is popular and everyone and their brother is jumping on the bandwagon, they’re trying to build a chat-based community, complete with requisite friends list. The problem is that the revamped BattleNet and RealID and BattleTags are just sort of tacked on to WoW and are better integrated in StarCraft II and Diablo III and, as such, it’s pretty clear that the tools are just unfinished or at least not remotely polished. Sure, it’s a great idea to be able to chat with your friends who are online, but one thing all the chat programs in the 90s eventually did very well (and all the more recent applications that learned from these initial instant messengers) was giving the user the option to use it (or not) on a day by day or moment by moment basis.

RealID and BattleTags do not give you that choice. Yes, you can turn it off, which requires going into your account settings on the BattleNet site. Turning it back on, however, means that if you want to re-connect with the people formerly on your friends list, you must re-request access as their friend, since turning it off will wipe all that data. Enabling or disabling RealID is not a choice you make based on how you feel at a particular moment in time. The repercussions of this choice are not simple, rather the repercussions of disabling a once-used RealID means the actual destruction of those connected contacts that need to be re-requested if you ever decide to re-enable RealID (and want to reconnect with those individuals).

So, realistically, those who don’t want to be visible to anyone but still want to play the games will not turn off RealID if it’s just a passing feeling of “oh, I feel like farming but I don’t feel like talking to anyone”.

Why, in the year 2012, is a company as large as Activision-Blizzard not using lessons learned by Mirabilis (the developers of ICQ) and others as early as 1996? Google understands the importance of invisible mode in its Gchat client. Facebook allows you to appear offline in its chat. Steam’s community allows you to play its online games while offline in its chat client. All of these companies (and more) understand the importance of user preference and user choice and they understand that sometimes people feel more social or less social and will flip their availability depending on those feelings.

Essentially, each client that allows you to see someone’s online status has some option for an invisible or offline mode.

There are over 10 million WoW players. Diablo III has ~4.5 million people running around there shortly after launch (1.2 million or so are WoW players who had the Annual Pass). SC2 has sold something like 4.5 million copies.

Even if all D3 and SC2 players are WoW players, that’s still over 10 million people who are automatically enrolled in this “social network”, although due to regional differences, not everyone can talk to everyone else. Still, that’s a ridiculous number of people playing these games with a built-in social network that’s on by default, where the only options are “use it (either freely or conservatively)” or “don’t use it at all”.

The thing is, of course, Blizzard wants us to use it. Blizzard has created this social system in order to make their games stickier. Everyone I know who plays WoW says that they play because they enjoy the game also plays it equally for the people. Let’s be honest. If my old Burning Crusade era Apotheosis folks hadn’t wanted to get back together to raid for Cataclysm, chances are I would have stopped playing. But they WERE interested, so I was interested in leading these people to a Deathwing kill.

Therefore, it’s in Blizzard’s interest to encourage people to use RealID and BattleTags and it’s not in their interest to make it intuitive to turn off RealID and to institute repercussions (such as having to rebuild any contacts) if you turn it off. Blizzard should want us to use RealID and BattleTags.

Their tools, as I’ve stated earlier, are clumsy, clunky and, like I said earlier, have not learned the lessons most companies learned from the chat clients available in the 1990s.

As such, I have opted out. The simple choice of “on” or “off” doesn’t sit well with me. The use of my real name with RealID never sat well with me. The developers’ blatant ignorance of the necessity of certain baseline tools hinders this system and holds it back.

What really upsets me, and this is why I keep talking about it, is that it could have been something really wonderful. I would have been its number one supporter if the developers had implemented it differently, because the idea of it is fantastic, but the implementation of it is absolutely ridiculous.

What I would have done is this:

– BattleTags first, option for “RealID”/real names later, not even the hint of a forced use of real information, unlike the RealID Forum fiasco of two summers ago
– Options available from Day 1, once online: Available, Busy, Do Not Disturb, Offline
– Eventually, integrating “invisible mode” and allowing others to see you if you chose, the way ICQ did it, or perhaps doing the group thing I suggested last week right from the start

Having that sort of thing done from the start would have had me praising BattleTags and the social system Blizzard was setting up from the start. It would have shown respect for the users, basic understanding of social media and chat programs and it would have allowed me to use my BattleTag more freely to do what I need to do in terms of guild recruitment.

As it stands, they scared the crap out of us by saying RealID/real names would be used on the forums, they didn’t give us any flexibility in terms of options of using it or not and now they have required the use of a BattleTag for Diablo III. Even if you never give it out to anyone, you still have to have one.

I feel strongly that it’s the wrong way to go about it and the small benefits I get from the use of RealID are absolutely not worth being consistently frustrated by the poor choices Blizzard has made in the implementation of their system.

RealID, BattleTags and Blizzard's "Social Network"

Kurn / / ramblings, real id

Those of you who are long-time readers of this blog probably already know that I am not a fan of RealID in its current iteration, nor am I all that thrilled by BattleTags (yet). Apart from all the privacy concerns and the fact that online harassment is not only possible, but likely when you’re a woman, there are some key deficiencies in the whole RealID/BattleTag system from a structural standpoint.

First of all, you have two choices: allow it to be enabled (by default) or turn it off through parental controls. I don’t actually have a problem with this. Anyone who’s in control of their own account should be able to be smart enough with their RealID info to prevent too many creeptastic exchanges. But in order to even play Diablo III, even as a single-player campaign, you absolutely must make a BattleTag, which functions similarly to RealID in many ways. The only major difference is that you’re referred to as your BattleTag name instead of your real name. (This, in my not-remotely-humble opinion, is what RealID should have been in the first place. Apart from the forced-to-use portion of it.)

Assuming that you’ve chosen to allow it to be enabled, then, if you choose to give either your RealID info or your BattleTag out to people, they will always be able to tell if you’re online, regardless of what Blizzard game (WoW, SC2, D3) you’re playing, regardless of which character you’re playing. By the same token, you’ll always see when that person is playing as well.

Rohan over at Blessing of Kings had a really interesting post about how we all want to be invisible but want to know if our friends are online and came up with an idea about “going dark”, which would effectively show you as offline to your friends, but you’d be unable to see them  if they were online while you were dark. While I think that’s probably a fair and simple way to accomodate requests for some kind of invisibility mode with RealID and with BattleTags, it doesn’t address the major problem with the system.

The major problem with the current system is that it assumes everyone who has your RealID or BattleTag is of exactly the same importance to you and you would want to be potentially contacted by any and all people with that RealID/BattleTag info at any given point in time.

That, of course, isn’t how people work.

I make very rare use of RealID and I haven’t given my BattleTag out to anyone as of yet. I have precisely six people on my RealID list; one is my brother, one is my Real Life Friend the Resto Druid, one is Majik, one is (I’m not even kidding here) my highschool-era ex-boyfriend and the other two are people I’ve encountered in-game and known for quite some time and respect quite a lot.

Any one of those people are more than welcome to contact me in-game if I’m online. My brother does now and again, as does my RL Friend the Resto Druid. Majik uses RealID with me more than anyone else does, whereas the in-game people and I rarely chat (we’re rather respectful of each other’s time and privacy) and my ex-boyfriend and I haven’t even said “hi” through RealID in the month or so since we’ve been RealID friends.

Again, I like and respect all of those people (well, except Majik… ;)) and I’ve been extremely careful in giving out my information.

However, I also do recruiting for my guild (apply now!) and I see recruiters throwing their RealID info out all over the place. Due to privacy concerns, I won’t do that, but I was thinking seriously that I should throw out my BattleTag info when it’s fully integrated into WoW.

If I did that, though, I would be changing my online experience substantially. What if a potential applicant whispers me through RealID when I’m raiding with Choice on the baby pally? What if some random person on the forums sees my post and decides to hop into my Diable 3 game? If I give out my info, which would be really helpful in terms of recruitment, for example, then I’m potentially changing my gaming experiences significantly. All of a sudden, I’m much more available to a set of people I don’t really have ties to. Suddenly, I have elevated random people to the same level of importance in my life as the six people on my RealID list. Any of them, so long as I accepted their request (and why wouldn’t I, if I were trying to recruit them?) would be able to see when I’m online, in which game and on which character.

In his post, Rohan says that ICQ, which was a great instant messenger client that was hugely popular in the 1990s, was overly complex and complicated in the way they used their invisible modes. I’ll say that it was complex, sure, but I would argue that relationships are equally complex and deciding when and how to communicate with others is complex in and of itself. Thus, a system is needed that is better than “always on” to help deal with the subtleties of human interaction.

There are a couple of different ways that I think this could happen.

1) A Ranked System.

In a ranked system, I would ideally be able to create a group called, for example, “Close Friends” who would then have permission to see me online regardless of what I’m doing in what game. These are the people like my brother and Majik and my RL Friend the Resto Druid, for example. This group would have the most privileges and would be my top-ranked friends.

Then, I’d like a second tier, lower down, which would have mix-and-matchable privileges that include what games people can see me playing and, ideally (well, as long as I’m dreaming, you know?) even be able to distinguish which characters I’d like people to be able to see me on.

So I’d like to create a second group called, for instance, “WoW Friends”. My “WoW Friends” would then have permission to see me regardless of where I am in WoW. Whether I’m farming on Eldre’Thalas, making money on Skywall, raiding somewhere or whatever, they could see me on any WoW character. But they would not be able to see me if I were playing Diablo 3 or StarCraft 2 (not that I play, but you get the idea). In this group, I’d put a couple of the people I’m RealID friends with whom I’ve met through WoW and greatly respect. That said, I’d prefer that this group not have my real name. (It’s kind of too late now, but anyhow.)

The selection screen could look something like this.

See what I’m getting at? Each group, even the top-level group, would have options you could set that would include limiting visibility based on what you want them to see. Using specific selections like this, you could have a really intricate system of groups of people who can/can’t see when you are online, and to whom your private information (such as your name) is revealed.

It’s not the simplest solution, but I think it deals nicely with all of the potential concerns I have. Further, no one knows what “rank” they are because everyone’s ranks are different from everyone else’s. So there’s none of that “hey, Kurn, why am I ranked THREE on your list?? You’re in my first group!!!” nonsense.

There could also be default groups with default settings, but all of them would, ideally, be very easy to customize.

2) The Invisible System.

The second major way I see to deal with the complexities of human interaction is to have exactly what Rohan discarded right off the bat — an Invisibility system. In such a system, you would be able to GO invisible, first of all. (And actually, I would append this to my ranked system, too!) Then, you could select players who would be allowed to see you while you are logged on and invisible. To these people, you would simply appear as “online”. (Note that you would still always be online to guildies and people on your server — I’m just talking about RealID/BattleTag friends.) It would be much less customizable than the ranked system I laid out, but it would still address some major issues.

What if I’m raiding and I don’t want some potential recruit whispering me as I’m working on Heroic Spine? Invisible for the duration of my raid. What if I’m farming and don’t want to be bothered while I’m chilling out, but wouldn’t mind hearing from friends? Invisible but anyone marked as being able to see me while invisible would be able to chat.

It’s not as complicated as the ranked system and so it also lacks some finesse, but this could be a good way to allow people to make use of RealID/BattleTags without someone becoming “too accessible” to various people.

The Blizzard Social Network

I know that I’m dreaming by even thinking that Blizzard will ever evolve their RealID/BattleTag system beyond what it already does. I know that my ideal ranked system will never happen. I strongly doubt an invisible mode will ever come to be.

However, just because Blizzard won’t do that doesn’t mean that we should roll over and accept a system with which we’re unhappy. It doesn’t mean that we should blindly accept whatever they give us with regards to their idea of a “social network”. While it’s nice to chat with people on other factions and other servers in WoW, don’t be fooled. RealID/BattleTags aren’t there for you to conveniently chat with your friends. The system almost certainly exists to take the middleman out of social networking for Blizzard. World of Warcraft has an insanely large community. There are websites, podcasts, blogs, twitters, livejournals, tumblrs, everything under the moon. How are those community sites beneficial for Blizzard? Word of mouth and free advertising for their product, yes, but otherwise, they’re not. They’re taking discussions away from the official forums, they’re allowing people other ways to connect with each other outside the game. If Diablo 3 had come out three years ago, people would have emailed or sent each other messages on guild forums or IMed or texted each other to say “hey, are you playing D3? Wanna play together?” instead of just seeing that your friend is already in a D3 game and allowing you to quick join in.

I’m fairly certain that they’re trying to ensure that their games are “sticky”, in the sense that we won’t need to go elsewhere to communicate. Looking for a friend to LFR with? Log on, check your friends list. Playing D3 to pass the time until your raid? Play with other guildies who might be online doing the same thing. They are, in my opinion, making their three games, and the communication between them, into a whole social media platform.

The only trouble is, they’re forgetting about how complex social interaction really is, particularly in the live format. You don’t need an invisible mode on Twitter, because it’s not realtime. No one knows when you’re checking Twitter or not. Since all three of Blizzard’s games include you logging in (even at the menu selection, in D3 and SC2), there is the realtime factor one must account for. The way Blizzard has accounted for that is this persistent, always-on chat system, which is clunky and extremely basic in terms of the options available.

They’ve got the bare bones of a real social platform built on top of these incredible games and obviously, the games are the priority, but they’re shoehorning the social system into the games as best they can and expecting us (and forcing us, in terms of D3) to use them.

So even though I know they will never make the system work the way a good social system SHOULD work (by using something akin to my suggestions above), I can’t help but wish they would. If they’re going to try to be sticky and make the game platforms a social hub, they need better tools to make the user experience go more smoothly. There is nothing in the world as complicated as human interaction and Blizzard is doing us a grand disservice with their inelegant tools.

Saviour of Azeroth

Kurn / / achievements, apotheosis, dragon soul, guild, raiding, ramblings

(Yes, I spell Saviour with a U. I’m Canadian. Let it be.)

I have been playing World of Warcraft fairly steadily since October of 2005. That is nearly seven years. It is very, very, very rare for me to achieve anything for “the first time”, these days. That’s to say, while I can kill a new boss for a first time, I’ve killed plenty of new bosses for the first time. While I can kill a new heroic boss for the first time, I’ve killed plenty of new heroic bosses for the first time.

This tier has been a challenging one for me, and for my guild. Released just before the holidays, the normal modes of Dragon Soul seemed pretty elementary to those of us in Apotheosis. It took us three weeks to clear all the normal content, and part of that was Spine and Madness each taking a week out of us, plus roster issues due to holidays.

Roster issues. Never in my life have I been happier to have had an overflowing roster going into a tier of content. We have lost: Kamilla, Huntertoga, Hestiah, Mabriam, Tiandrina, Xmolder, Daey, Arolaide, Murran and Dar since the end of Firelands. That is 8 DPS (all three of our warlocks and a legendary mage) and 2 healers. And none of them jumped ship to another guild, those are all people who just decided to stop raiding. I feel most comfortable with 33-34 people on a roster for a 25-man raiding guild. We have been running with around 28-29 people. It’s not always been easy for us over the last few months.

But we kept at it.

Heroic Morchok, Heroic Hagara (server first!), Heroic Yor’sahj, Heroic Zon’ozz, Heroic Ultraxion, Heroic Blackhorn… then Heroic Spine of Deathwing and finally, Sunday night, Heroic Madness of Deathwing.

For the first time in my WoW career, I have cleared all heroic content on the current tier. (4/5 TOGC, 11/12 H ICC, 7/13 H T11, 6/7 H T12 and now 8/8 H T13.)

It’s definitely been an uphill climb. Sometimes, it’s been uphill in the snow (yes, hi, main spec healer doing offspec DPS and main spec DPS warrior tanking bloods for Heroic Spine? A night of work on Heroic Madness with 0 main spec tanks in the raid?). Sometimes, the attendance boss would rear its ugly head. But we usually worked it out and at least got something done, even on those sketchy nights.

This is the reward. Saviour of Azeroth. 8/8 HM. And we did most of our progression at the 0-10% nerf level. While it took us a while to get Spine down (and up to the 20% nerf), we would have had it with another week’s worth, regardless of the increase to 20%. And Madness is just such a joke after toiling forever on Spine.

But it’s such a relief to get it done. We’re not done raiding, but the tough stuff is over. One more heroic clear to ensure everyone gets the title/achievement, then over to “fun” achievements to get the Glory of the Dragon Soul Raider meta achievement and drakes and all that other jazz, before resuming heroic farm.

In the meantime, my “real” life has been competing with WoW stuff during almost the entirety of Dragon Soul. My grandmother broke her hip on December 21st, was hospitalized and only returned home two months later. I started my final semester of university in January. My father was hospitalized in April. I had two killer exams on the same day. I took a couple of raids off with Apotheosis and didn’t raid with Choice on my baby pally for about two weeks in there. The time off did me good and I haven’t spent a ton of time in-game since my exams ended. The time I’ve spent playing WoW has generally been raiding and the rest of my WoW-related time has been spent either podcasting or planning out raid stuff or recruiting. (Apply now!) Obviously, I haven’t been blogging and I’ve barely touched beta (though I really ought to) and I won’t be spending a lot of time playing Diablo III, although I did start a character this morning.

The good news is that my father’s out of the hospital and doing pretty well.

My grandmother’s hip isn’t what it used to be and she’s still struggling at home, but she’s applied to a senior’s residence that is pretty swanky, so we’ll see when they have a spot available. Until then, I’m still playing errand-girl, since I live two floors down from her in the same building.

So real life is settling down a bit. I passed my exams and my classes so I should be graduating on June 18th.

Things are better. I hope to be able to sit down soon and spend more time on this blog with you all than I have over the last month. :)

General Sort of Update-like Thing

Kurn / / ramblings

My life, right now, is pretty nutty.

First and foremost, I have both of my final exams on Wednesday, April 25th. One from 9am-12pm and one from 2pm-5pm. These are the finals for the last classes in my Bachelor’s degree in Sociology. With any luck, of course. As such, tonight is my last raid with Choice of Skywall on the baby pally for about two weeks.

Due to the exams, I’m also missing Sunday, April 22nd’s Apotheosis raid, as well as Tuesday, April 24th’s.

Meanwhile, in Apotheosis, we’re now able to get the second plate up on Heroic Spine. I don’t really have the time to… you know what, screw it. I’ll take a couple hundred words right here to talk about Spine.

Spine sucks.

Wow, that was shorter than I thought. ;)

No, really, it’s an interesting fight, at times. I honest-to-God enjoy some of the mechanics. I feel like I’m getting a good handle on what to do as a healer. The fight has caused some hilarious Mumble conversation (Kaleri was dispelling last night and got gripped at one point and the noise she made to indicate she was gripped and someone needed a dispel was AMAZING) and despite some overall frustration, there was a real sense of progression last night as we lifted the second plate for the first time.

But the fight sucks. There I am, healing people with Searing Plasma… pretty much the whole time until the tanks actually start to take appreciable damage, and even then, I’m still healing people with Searing Plasma at least a little bit.

I’m sorry, I’m ON THE BACK OF A VERY ANGRY PSYCHOTIC DRAGON and I’m worried about Searing Plasma debuffs?! What a waste. I’m also noting how many residue we have and calling for the Amalgamations to be brought through the clumps of them and such. Important to the fight, yes, but I’m doing this for what, 10-13 minutes or so? More than that, I’m doing the same stuff three separate times in the fight. Or six separate times, really. More than once last night, I lost track, I actually lost track of what tendon burn we were on.

Hot Tip: when your raiders can completely forget, in essence, which phase of the fight you’re on, it’s probably not a well-designed fight.

I don’t mind some repetitive aspects of fights, I really don’t, but when the entire phase (say, the lifting of a plate) is repeated almost precisely another two times, the fight is not compelling, is not “fun” and is annoying as crap.

So Spine sucks, but we’re getting there. And I’ll say this, the surge of “OH MY GOD YES!” when we got the second plate off for the first time was fantastic. (But not worth the otherwise poor design of the fight. IMHO.)

Meanwhile, my father was unexpectedly hospitalized last Wednesday. Long story short, he’s got a nasty bacterial infection that has set up residence in his liver. The details are really kind of gross and they don’t even actually know the cause. He’s doing okay (alert, eating well, doesn’t feel “sick”, just weak) but it’s never an easy thing to deal with when you have a family member in the hospital. And, you know, this is my dad, so it’s extra scary.

Speaking of family members, my grandmother, who broke her hip in December, is not coping altogether well after being home for around two months. Her walking is much worse, she’s not eating much and she would down a whole bottle of Tylenol in a single day if we left her that much because she’s been forgetting when she takes Tylenol and is still in discomfort. Since she and I live in the same apartment building, I’m the one who’s been running upstairs and giving her Tylenol as requested, but never more than five or six pills a day. Oh, also, we took her for a hearing test (after YEARS of knowing she’s been losing her hearing, despite her protests to the contrary) and got it confirmed that there’s “significant” hearing loss in both ears. Enough so that she qualifies for a free hearing aid from the government, so while that’s news to no one (except my grandmother), that’s something else we have to take care of.

Of course, all the family stuff has me wanting to play WoW to take my mind off stuff — and I’m in the beta, so I want to spend time over there, too! But then there are those pesky exams, and I want to write blog posts and I want to do log dives for my raids and and and… I also just want to nap, because none of the stuff going on in my life right now is really condusive to a good night’s sleep.

So please do forgive me my lack of posting about, well, anything. I hope to be back at it at the end of April. In the meantime, go listen to episodes of Blessing of Frost or check out Apotheosis, since we’re always seeking more quality raiders. :)

Late-night Thoughts on Guild Dynamics

Kurn / / apotheosis, guild, ramblings

Once upon a time, I knew absolutely no one in the World of Warcraft.

So I introduced my brother to it.

He joined up with something like three guilds before I even joined one. He met people. He’s always been the more socially outgoing of the two of us, and it seemed that trend would carry over into WoW.

My brother had joined Fated Heroes while I was in Kindred (which then morphed into Kindred Knights). I got a lot of pressure to join FH and, eventually, I succumbed, on the very day I dinged 50, which was, I believe, early February of 2006.

I have been playing with the people I have met in Fated Heroes pretty much since that day. It’s where I met Tia and Kam, Majik and Toga, Daey and Dar and so many others.

I was thinking about guild dynamics tonight because Daey, who has been an officer in each incarnation of Apotheosis since the start, recently stepped down from officerhood and, due to work and other commitments, he’s been unable to raid regularly (read: pretty much at all) this whole month. I’ve kept in touch with him and we’ll see if this upcoming reset works out for him now that hockey is over for him and go from there.

Dayden, one of our officers in the last incarnation of Apotheosis, and through Firelands in this version as well, has returned to the game after a long period of staring out of his window during all the free time he had. ;) Except he’s unavailable for, oh, three weeks, smack-dab in the middle of his trial.

I’m okay with both of these situations — Dayden because he gave us notice way ahead of time and Daey because I’ve been in contact with him regularly throughout his absence and has given me straightforward information about a timetable for his return.

I then got to thinking about how it might look to others in the guild. “Weird,” they might say, “Daey hasn’t been in a raid in like a month!” Or “oof, that’s right, Dayden’s not around for the next three weeks, man, that’s weird.”

At that point, I started thinking, “you know, if people have a problem with it, although I have no evidence thereof, they can…” and I trailed off in mid-thought. No, they cannot just “kiss my ass,” which was how that thought would have ended. ;) “But why not?” I asked myself. “I’m the GM and while that doesn’t mean I’m a dictator, I should occasionally be able to be dictatorial, right?”

No. It doesn’t mean that. Being the GM means that I, above all others, should hold myself to a certain standard of behaviour and, within raids, skill/familiarity with my job.

“What is the point of being a GM if you can’t do X, Y or Z for your friends?” I found myself asking, even though I don’t feel I’m doing that at present.

The point of being a GM is to help manage things, make things run smoothly for everyone. I have never been a fan of using one’s power (either in-game or in other, RL situations) to manipulate situations for one’s own benefit. Had there been a healing legendary this expansion, I would have been the first to say “nope, I should not get the first”. In my mind, being the GM does not mean my friends (and family, since my brother does still play) should get a free pass. And I don’t believe Dayden and Daey are, and no one’s complained about them and their situations (no, guildies, you should not start now), but it started this really interesting series of thoughts in my head, which I thought I would share.

I play WoW for a few reasons. One of them is to play with my friends. But they were, once upon a time, all strangers to me. Over the years, some have quit playing, others have moved on elsewhere. You cannot count on everyone to be as dedicated as you might be to the group or the guild or the game. There will, inevitably, be turnover and you’ll stop seeing friends log in. Or maybe it’ll be you who stops logging in.

Starting up a guild with the goal of “to play with friends” is noble, to be sure, but the biggest warning I have to anyone about that is you will rarely be able to only play with your friends. Billy has class on Tuesdays and Thursdays, so he’ll miss Tuesday’s raid. Clyde will step in for him Tuesdays, but he can’t make Sundays. But Sophie is there on Sundays, but can’t make Tuesday or Thursday. So you go recruiting and you hope to receive applications from qualified, skilled, like-minded individuals.

But here’s a secret — no one you recruit will ever be exactly the same as your current group of friends. And hell, even in that group of friends, there are dissenting opinions and there will, inevitably, be some form of drama somewhere that may, or may not, be dealt with in a respectful way.

As soon as that one “outsider” joins the guild, all of a sudden, it’s not just a group of friends anymore. Now you’ve become a team that integrates people who have the same goals and availability and, hopefully, skill/talent/ability. That team integration is one of the biggest hurdles any guild faces and it’s also the reason that policies and rules and regulations need to come into play in a guild. It may be possible to not have any rules when it really is just a group of friends, but as soon as that “outsider” joins, they have a lot of catching up to do in terms of how the guild works.

Apotheosis didn’t always have rules and policies, but we added them as we came across various situations back in Burning Crusade, and those rules and policies have served us very well over the years. We still maintain them and we still add in clauses and such as we encounter them in new situations.

So even when you’re forming up and you’re all “hey, yeah, I get to just play with my friends!” be aware that the dynamic will inevitably change and new people pulled in may not have the same background and ideas as you. It’s not a bad thing, but it means things that you’ve taken for granted need to be codified (you know, written down) for the new people to learn and accept them.

In looking at the Heroic Blackhorn kill shot, I see familiar names, but I only see two that have raided together since 2006; Madrana and Majikmarine.

I see Chronis (Division) and Kaleri and Merkavah and Nowell, all of whom I raided with at various points in Wrath of the Lich King. I see a bunch of people I’ve been raiding with for about a year and I see a few newer names.

Much as I like these people (and I really am quite fond of my guildies overall), they were not the people for whom I restarted this guild. I have a responsibility to these people, the “new” people, although I really don’t think of them that way any longer. That responsibility is to uphold the guild’s standards, maintain order and lead us through the various encounters in current raid content.

Sometimes, it astounds me to see how far Apotheosis has gotten from the original incarnation, when we were just a bunch of people who wanted to play together and eventually down Illidan. It’s grown into such a diverse community of people — raiders and non-raiders, left-wingers and right-wingers, members of the GLBT community and heterosexual people, people of different nationalities, religions and ethnic backgrounds.

So I don’t mind that our little guild has grown from a group of in-game “friends” to a great community and I don’t mind that it means I need to ensure things are fair for everyone. I do, however, have to chuckle at how naive I was, back on June 1st of 2007. I really did think we could have this perfect little haven where rules and policies and such weren’t necessary and everyone just innately understood how we did everything. In that little idealized society, it wouldn’t be a big deal that Daey’s been unable to raid or that Dayden will be missing time. It’s not a big deal in Apotheosis at the moment either, mind you, but I’m forever anticipating such issues and thinking about how such things will be interpreted.

Sometimes I miss being that innocent about things like guild and group dynamics, but my sociology education and being a GM are the two things that have really caused me to be hyper-aware of how others might interpret things and how I should work to pre-empt those misinterpretations.

MoP Beta Access

Kurn / / beta, mists of pandaria

It seems another bunch of beta invites went out today. I logged in to my Battle.net account and was rewarded with beta access of my very own.

I’ve already copied my hunter and paladin from Eldre’Thalas to Lost Isles (US).

If you have questions about stuff for hunters or (specifically holy) paladins at this point in the Mists beta, please let me know and I’ll do my best to answer them. I will be taking a TON of screenshots, too, and babbling about general game stuff, I’m sure.

Just don’t expect me to roll a panda or a monk. :P

My Raid Group's Strengths

Kurn / / apotheosis, raiding, ramblings

I posted about Heroic Warmaster Blackhorn yesterday and in that post, I detailed the number of ways my raid group struggled with the encounter. My guildies obviously took exception to the post and I got comments from them complaining that I made us look incompetant.

Clearly, if we’re 6/8 25-man HM, we’re doing something right, Kit pointed out.

So today, I will follow up yesterday’s post with a short (hah) discussion of where my raid group’s strengths are.

1) Healing. Myself excluded, my healers are fan-fucking-tastic. I can (usually) keep up, but the other healers are amazing. I guess that’s what happens when the guild master runs a blog tailored to a healing spec – the healers I tend to get are top-notch. I am consistently in awe of Jasyla, Featherwind, Kaleri, Sara, Kit and Walks. Not just their throughput, but their ability to follow instructions and mainly making good decisions. While I know I need to have enough healers to run raids in case a bunch of people have something come up, having more healers is genuinely problematic for me because so many of us make so many raids and having to sit someone out is always, always a difficult choice.

2) DPS. My DPS can bring it. No ifs, ands or buts. We have never had problems with an enrage timer if we have executed the encounter appropriately. We have a great group of talented, skilled raiders who bring their best efforts to the raid. It’s as though I’m a general and I have this elite force available to me and I can point at a target and say “THAT ONE, KILL IT!!!” and they go forth and kill it with ease.

3) Tanks. Not only do I have two talented players for tanks, I have three capable DPSers as designated OS tanks. I am fortunate to have five players (there are more than that, but a minimum of five) who know their classes well enough to tank through various encounters. We’ve had main spec DPSers be the main tanks on several occasions (Heroic Maloriak, Heroic Baleroc, just to name a couple) and we’ve kicked some ass with the versatility our tanking crew brings.

4) Attitude. By and large, we are not a cranky group of people. Sure, we all have off-nights and we all get frustrated sometimes, but we’re easily amused and our chatter during raids consists of things like poop (I don’t even know) and mocking Majik (and me). A good time is had. It’s a huge difference from the impending dread and doom I had back in Wrath when I was raiding with my RL Friend the Resto Druid (not that my friend is evil or anything, but the guild atmosphere was toxic). It is, overall, a joy to raid with this group of people.

5) Perseverence. My group doesn’t quit and my officers and I know when to push them and when not to. When to push? Tier 11 heroic modes. We got H Conclave and H Valiona & Theralion down and were working on H Omnotron when Firelands came out. When not to push? H Ragnaros. We pulled him a few times but recognized that wasn’t the best use of our time or energy given how close Dragon Soul was to coming out.

6) Interaction. We talk a lot. We tweet at each other, we comment on each other’s blogs, we listen to podcasts to support each other, we post on the forums consistently. We talk about all kinds of things, including, but not limited to, the current progression fight we’re on. My Ontario-based healers have Wine Nights every so often. There was a Vegas trip. People text and talk outside of the game. People play other games together. We’re not just a group of people that sees each other at raid time three nights a week. Actual friendships are born in the guild and that helps keep us going strong as a guild. It’s a real community that goes beyond the boundaries of World of Warcraft.

These are all strengths for my raid group, though I’m sure I’ve forgotten some. Those are the ones that came to me when thinking about what to write today, after discussing our flaws and weaknesses yesterday. We can overcome the weaknesses (as shown by defeating Heroic Warmaster Blackhorn) and the strengths serve to tide us over through our struggles.

Apotheosis, you rule. :)

Heroic Blackhorn

Kurn / / apotheosis, dragon soul, raiding, ramblings, T13

(Before I begin my ranty thoughts on Heroic Warmaster Blackhorn, I’d like to state that my guild has killed him on 25-man and that now that we’ve killed him, we are unlikely to change our basic strategy, so please, no “you should try this” or “no, no, do THIS” comments. Thank you.)

Heroic Warmaster Blackhorn has got to be the worst fight out there for my particular group of raiders.

I know, Heroic Spine awaits. We haven’t had a single pull on that encounter yet. I know it’s boring, monotonous, etc, etc, where nothing you do matters except for like, 18 second burns. However, I believe that’ll be something we’ll be able to accomplish with some time.

Allow me to tell you about some of the uncharitable thoughts I had about my raiders (my officers and myself included) during our 130+ wipes on Heroic Blackhorn.

“How the hell did they fall off the side?”
“… how the hell did they fall off the side AGAIN?”
“Move movemovemovemove goddammit, thanks for not moving and killing me.”
“Oh shit, they’re taking that one?! runrunrun dammit, shit, that’s my bad.”
“How many barrages can you die to in a single night? And whose fault is it if everyone in your group doesn’t go but you do?”
“FIRE IS BAD, JESUS CHRIST.”
“How many times?! HOW MANY TIMES do we have to remind you to MOVE OUT because of Blade Rush!??!”
“A SAPPER got through? SERIOUSLY?!”
“Oh good Christ, no battle rezzes are UP yet?”
“How many times can someone die to Degeneration before I sit them? Oh, wait, I DON’T HAVE A BENCH TONIGHT.”
“Yes, thank you for missing your Onslaught cooldown, now we are all dead.”
“Holy shit, we’re in Phase 2! … crap, that’s a wipe.”
“SHOCKWAVE IS BAD.”
“If you say even one more syllable, I will track you down and eviscerate you and I WILL ENJOY IT.”

This fight took every single weakness we have as a raid team and made it an integral part of the encounter.

1) Positioning. We are bad at positioning, collectively. I basically can’t say “spread out”, I have to draw out maps with specific areas for specific people to go to. That’s okay. I can deal with that. Drawing maps and layouts is part of a raid leader’s job. But we’re bad at it. We don’t clump when we should clump, we clump when we should spread. And, leading in to the next point, we are collectively awful at moving to somewhere we’re not necessarily expecting to be.

2) Dynamic fights. Again, collectively, we are awful at unexpected events, especially when they involve us moving somewhere. Heroic Majordomo Staghelm is a perfect example. I would organize everyone to stand in specific spots, but then fire would invade their spots and people would run around like chickens with their heads cut off. It’s similar on Heroic Blackhorn and Twilight Barrage soaking. I discovered that my entire raid team, myself included, is awful with deciding whether or not to grab a Twilight Barrage and anticipating whether or not someone else will grab it. The sheer number of restrictions as to whether or not someone grabs a Twilight Barrage is absolutely ridiculous. (Is it centered on a beam? Screw it. Is it outside your immediate little box? Screw it. Is a Twilight Onslaught ABOUT to happen? Screw it. Did a Twilight Onslaught JUST FINISH? Screw it. Have we gone through two sets of drakes? Screw it.)

We tried four groups of four, we tried groups of 2 and 3, we tried damn near everything and tried keeping people paired with the same people more often than not so that they could get a feel for whether their partners would grab that one or not. In the end, we had four groups of 3 and two groups of 2 and this seemed a little more workable.

But by and large, people just kept immediately dying to barrages as we learned this fight. Over and over and over again. Generally, all my battle rezzes were used by the 90s mark. Actually, that’s an improvement from the earlier attempts where all three of them were blown by the 50s mark.

3) Decisive action. I am a fairly conservative raid leader. I always have been. I like to weigh my decisions before making them. That includes battle rezzes and calls for wipes. Delaying either on Heroic Blackhorn wastes a ton of time and with only 9 hours of raiding a week, with a total of ~30 minutes of breaks, means we don’t have a lot of time to waste. In the early attempts, I was hemming and hawing a LOT. By the last couple nights of attempts, I was like “fuck it, we are wiping” more often than not. But then, wipes are discouraging things, too. It’s a fine balance and it took a lot of time for me to figure out what was The Best course of action for the raid group.

4) Cooldown rotations. We’re actually not bad at this. We got REALLY good at them during Firelands (you kind of had to!), but incorporating the tank/DPS cooldowns makes things a little more difficult and yes, a little more — you guessed it — dynamic! And the tanks/DPS aren’t altogether used to being called on for CDs so they’ll miss them on occasion. I can’t even blame them — they just don’t always get asked to use those abilities.

5) Target swapping. We have, collectively, never been very good at swapping targets, dating all the way back to Tier 11. There were problems with people switching from Onyxia to Nefarian, for example, or on and off Al’akir’s adds or getting on or pulling off the right tron in the Omnotron encounter… Yet on this one, the ranged go from melee adds to ranged-side drake, to melee-side drake, to melee-adds. And the melee are going from melee add to melee add (not chasing when they Blade Rush), then swapping to the freaking drake, then back to melee adds. Oh! And yes! The Twilight Sappers, too! Not to mention how we don’t even really want to LOOK at Blackhorn funny until Goriona flies off.

It’s as though the deck was stacked against us for this encounter. It has been, by far, the hardest encounter for us to get down this entire expansion. And Spine awaits. Oh, good. ;)

That said, I have to say that the guild did a great job in holding in their frustrations, for the most part. We struggled, we were frustrated, we were angry and yet… we’re still going. We even managed to have some laughs in the face of such adversity.

Behold… the Countdown to Heroism/Wipes? video. It’s comprised of 11 attempts where we called for a wipe just after Heroism was called for.

Thank you to the Apotheosis raiders for making this fight doable with laughter all the way through as we defeated a boss that seemed to be designed to expose our collective flaws!

Mists of Pandaria Beta Stuff

Kurn / / beta, mists of pandaria

I’m not in the beta yet, but beta invites have definitely gone out and the various WoW sites, like MMO-Champion, are going nuts with info.

So I went digging through the Curse/MMO database site at wowdb.com and dug up some interesting paladin-related stuff. Bear in mind this is JUST data-mined stuff. This is stuff that may not be implemented, etc.

Battle Healer: This appears to be a glyph. And it appears to encourage paladins to stand in melee range with Seal of Insight up. Interesting. Is this Blizzard saying “hey, holy paladins! YES, you! YOU have been designed to heal in melee range. For real. Here’s the proof.”? Or is it allowing our prot and ret cousins to help out? Or something in between?

Beacon of Light: This also appears to be a glyph. No GCD on Beacon? Well, now. This speaks to lots of beacon swapping? Perhaps?

Blinding Light: A new ability at 87. Meh?

Boundless Conviction: A new passive at 85. Whee? I mean, I can see the benefit here, but I’m afraid they are going to throw this out because we will be totally imbalanced. :P

Cleanse: Looks normal, right? WRONG. Hello, 8 second cooldown!

Cleansing: Appears to be a glyph. Interesting.

Divine Plea: Appears to be a glyph that will reduce the healing penalty AND the mana return on Divine Plea? Would love to see what the actual numbers end up being.

Divine Protection: Looks as though the current glyphed Divine Protection is going to become the standard…

Divine Protection: And it looks as though the glyphed version of Divine Protection returns the physical damage portion. This makes a lot of sense, actually, because I almost never remove my Divine Protection glyph.

Divinity: Interesting! Looks like the standard glyph BUT, instead of just returning mana when you cast Lay on Hands, this glyph will increase the cooldown as well.

Double Jeopardy: Looks to be a ret glyph.

Frugal Blessings: Finally, those two minors are combined into one.

Holy Shock: Oh boy. A glyph that will, single-handedly, convince people out there that being a “shockadin” is finally viable. Or something.

Illumination: This *appears* to be a glyph that returns to us our dearly departed Illumination, albeit in a different form. 1% mana return on every critical Holy Shock, but 10% less mana through Meditation. Interesting. The return of crit stacking?

Improved Judgement: This appears to be a passive. And I’m so confused. There are SO MANY ways to get mana back…

Supplication: Some kind of ability. This would ostensibly replace part of the Crusade talent in the ret tree.

The Mounted King: Apparently a glyph. I do not see the use. At all.

Turn Evil: Looks like they’re changing this ability of ours to double the fear duration. Perhaps the Sha are “evil”? Hm.

And that’s about all I’ve found with tooltips thus far. More soon, I would imagine. :)

Mists of Pandaria Hopes

Kurn / / mists of pandaria, ramblings

First of all, I have approximately 23 draft posts that have yet to be finished and may never see the light of dawn day. Life has been busy lately, to say the least, so forgive me my lack of posts. (You should listen to my mostly-weekly podcast, Blessing of Frost, if you miss my opinionated self.)

At 3am ET tomorrow, Monday, March 19th, all the WoW sites everywhere will basically explode with information about the forthcoming World of Warcraft expansion, Mists of Pandaria.

It would be an understatement to say that I have been a negative nancy since I learned that pandas were going to show up in this game. In fact, I no longer say “sad panda“, which I’ve said for years. I’ve taken to saying “sad moose” instead (often #sadmoose on Twitter!). One of my guildies, Kamilla, actually made me a sad moose of my very own! (I love him. Isn’t the tear awesome?)

Anyhow, this blog has chronicled my feelings and experiences from Burning Crusade through Wrath of the Lich King and through Cataclysm. I have played since 2005. As negative as I have been about the panda expansion, I would be lying if I didn’t say I had some measure of hope that maybe I’ll find something to be excited about.

I know that there have been spoilers and leaks, but I haven’t checked them out. I’m content to wait until 3am.

However, due to the fact that I am unspoiled beyond what Blizzard’s already told us, I thought I’d share some of my hopes for the new expansion, some of which will surely be crushed in about seven hours.

  • Exciting raid content for 25-man raid groups. By “exciting”, I don’t mean “gimmicky”. I do not mean “vehicles”. I do not mean “instances completely full of trash”, nor do I mean “instances lacking trash entirely”. I do not mean raid instances reliant upon the interrupt mechanic. I do not mean a state of flux with regards to the number of healers, tanks and DPS from encounter to encounter. I do not mean encounters where a single person can and will wipe the entire raid without question if they make a single mistake. I mean exciting raid content that is well-balanced, well-tuned, challenging and dependent on people to do their jobs well, but if there’s a mistake (or two or three) made, it’s still recoverable.
  • Less grindy stuff. Or at least stuff that feels less grindy. I know. It’s an MMO. I don’t think Valor Points are going anywhere and I don’t think grinding out your weekly VP will go anywhere. Is grinding VP any different from running Scholo 24 times for my helm? Not really, but it’s less “fun”, I guess. See, part of my issue with the direction the game’s taken is that they make it really easy to do things alone. Oddly, this bothers me. I LOVE being self-sufficient and self-reliant, but I think the fact that I can queue up for random dungeons or raids takes something from the game. I spent hours and hours and hours running the dungeons back in Vanilla. Hours upon hours. And I laughed. I had so much fun! I was challenged — 45 minute Strat run, anyone? I think that incenting us, somehow, to run things with friends (and yes, I know that you get guild funds for doing the dungeons with guildies, etc) rather than just queue up whenever I feel like it, would be helpful in getting rid of the grindy feeling. I always do stuff on my own because I CAN. But some of my best memories are with other people in this game. Most of them, really.
  • Relatedly, the challenge dungeon things? I am hopeful that they will be awesome. The gear normalization thing would really have to pan out and be done well, though. This is something I could get really excited about and, to be honest, I hope I do. I would love to not be limited to level 90 dungeons with it, though. Like, let me go do Strat Undead competitively.
  • I would love to see some kind of reward for older players. This is something that Blizzard has never really done until transmog/void storage came out. Sure, there’s all kinds of fancy new stuff for everyone, but hey, I just lived through an expansion (or at least part of it). Doesn’t my loyalty mean anything? I have zero clue what that kind of reward would be. Maybe it would just be acknowledgement. Maybe it would be in-jokes about Rhyolith or Yor’sahj or Nefarian. Maybe it would be a pet or a title or something. Just… something. To indicate that we long-term players matter. Even though we clearly don’t. I WANT to drink the Kool-Aid, Blizzard. Give me a reason to do so.
  • Attunements. GOD, I want attunements and keys back. I know, this will be crushed shortly. But a girl can dream, can’t she?
  • Epic quests. Fewer legendaries, more epic class quests that force you to use your class in the most awesome ways. See: Rhok’delar quest, Benediction quest. I know it won’t happen. But I want it to.
  • Finally, I hope that Mists of Pandaria, being the first expansion without a “big bad” to kill (no Illidan, no Arthas, no Deathwing) can maybe return us to the days of Vanilla, where we fought many big bads along the way (and many smaller bads to boot) and had a great time doing it. We didn’t really know what would come next (at least I didn’t) and it was a real surprise to me to learn that progression went MC -> BWL -> AQ40 -> Naxx. There didn’t seem to be an underlying story through them all. Maybe we can get back to that. That could be fun.

Oh. Wait, one more.

  • I fully expect beta for Mists to be out in April sometime and I expect a beta announcement in this press thing.

See you on the other side.